Our JUMBO cookies are generously sized, each weighing in at approx. 150g (5.3oz) and our regular cookies 75g (2.6oz). They offer a delightful, substantial treat that's perfect for satisfying your sweet tooth or sharing with a friend.

Our cookies remain fresh and delicious in their original heat sealed packaging for up to 2-3 weeks when refrigerated. This way, you can enjoy their perfect taste and texture for days to come. We recommend freezing your cookies, in their original heat sealed packaging, if you don't plan to eat them right away.

All orders are shipped on Mondays. To ensure maximum FRESHNESS, all orders received by Sunday 9AM EST are shipped on Monday the following day, so that they don't sit in a warehouse on the weekend. This way you can enjoy our cookies at their very best. Orders are not processed or shipped on weekends or holidays. 

Our cookies are perfect for freezing! Simply place them in an airtight container or Ziplock bag, and they’ll stay fresh for up to three months. Enjoy a delightful treat anytime by thawing them at room temperature or giving them a quick warm-up in the oven.

Our cookies are baked in an open kitchen where wheat, gluten, dairy, eggs, soy, peanuts, nuts, and tree nuts are present. Although we strive to minimize cross-contamination, we cannot completely eliminate the risk. If you have a severe allergy, we advise consulting a medical professional before enjoying our products.

Please keep an eye out for your package! It’s not advised to leave your cookies in the sun, rain etc. for long periods of time! Ensure you are able to bring your cookies indoors or into room temperature asap.

Once your cookies leave our hands and are with third party carriers, we cannot control what happens to your package. Please keep this in mind when placing your order. Baked By Alyssa is not liable for any products damaged or lost during shipping. We do not accept returns, refunds, or cancellations, nor do we replace lost or damaged items. If your order is lost or damaged during shipping, please contact your local carrier to file a claim.

Softening of cookies and toppings may occur during hot summer months. Place in the freezer just until firm. Even if your cookies arrive slightly melted, they still taste just as delicious! The heat might give them a softer, gooier texture, but that won’t

affect their flavor.

As of right now, we ship our cookies exclusively to Canada and the United States. However, we have received a lot of interest all over the world and plan to ship to additional countries in the near future! We appreciate your patience!

re to receive your cookies, and we work hard to get every order out as quickly and freshly as possible. Once your package leaves our facility, delivery times are handled by the shipping carrier, and occasional delays can happen due to factors outside our control, such as customs processing, weather conditions, or carrier backlogs.

Rest assured, your cookies are on the way. You’ll receive a tracking number as soon as your order ships so you can follow its journey. If your tracking hasn’t updated in a while or you have concerns, feel free to reach out and we’ll happily take a look for you.

We are dedicated to delivering the highest quality and freshest products to our customers. Due to the perishable nature of our items, we do not offer returns, exchanges, or refunds. Please refer to our Refund Policy upon checkout for further details.

No. Unfortunately, we do not ship to P.O. Boxes.

The best way for you to contact us is by sending us an email at bakedbyalyssaa@gmail.com